Payment policy

Thank you for shopping with FantasyLumi.

We are committed to providing every customer with a secure and transparent payment experience. Please read this Payment Policy carefully to understand how payments are processed on our Website.

1. Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • PayPal

2. Payment Currency

All transactions on our Website are processed in Dollars.

3. Payment Authorization

Your payment will be charged immediately after your order has been successfully placed, and you will receive an order confirmation email containing your purchase details.

If your payment is declined or flagged as potentially fraudulent by our payment provider:

  • Your order will not be processed.
  • You will be notified.
  • You may be asked to try again or use another payment method.

4. Order Verification

To help prevent fraud and comply with security requirements, we may contact you to verify certain information before processing your order.

This may include:

  • Verification of your email address
  • Confirmation of your shipping address
  • A request for identification (only in rare cases involving suspicious activity)

We reserve the right to cancel any order that does not successfully complete our verification process. In such cases, a full refund will be issued.

5. Failed or Cancelled Payments

If your payment fails or is cancelled:

  • Your order will not be processed.
  • You will need to return to checkout and complete the payment again.

If funds have been charged but your order has not been confirmed, please contact our customer support team immediately.

6. Cancellation and Refund Policy

Order Cancellations

If you wish to cancel your order after payment has been processed, please contact our customer support team within 12 hours of placing your order.

Approved refunds will be issued using the original payment method.

Refunds

Please refer to our Return & Refund Policy for information regarding refund eligibility, processing procedures, and applicable conditions.

Depending on your bank or payment provider, refunds may take up to 14 business days to appear in your account.

7. Fraud Prevention

To protect both our customers and our business from fraudulent activity, FantasyLumi reserves the right to perform payment verification checks.

For certain high-risk transactions, we may request additional information or confirmation before approving the order.

8. Contact

If you have any questions regarding payments or your order, please contact our customer support team using the contact form available on the Website.

We aim to respond to all inquiries within 24 hours.