Shipping Policy

At FantasyLumi, we are committed to delivering your order quickly and securely.

This Shipping Policy explains our order processing times, shipping timeframes, and the conditions related to the delivery of your purchases.

1. Shipping Destinations

We currently ship across the United States and to most countries worldwide.

If you have any questions about shipping to your location, please contact our customer support team before placing your order.

2. Order Processing Time

All orders are carefully prepared in our warehouse.

Processing Time: 1–2 business days

This includes the time required to:

• Verify your order

• Carefully package your item

• Perform quality control

• Hand the package over to the shipping carrier

Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery Time

Once your package has been shipped, it will be handled by one of our trusted shipping partners.

Estimated Transit Time: 2–5 business days

Delivery times may vary depending on:

• Your location

• Peak shopping periods (sales, holidays, promotions)

• International customs inspections, where applicable

4. Estimated Total Delivery Time

Estimated Total Delivery Time: 3–7 business days

(Processing + Shipping)

We do everything possible to ensure your order arrives as quickly as possible.

5. Shipping Costs

Shipping costs are calculated and displayed at checkout.

Depending on current promotions, shipping may be free or subject to a delivery fee.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Your tracking number

• A tracking link to monitor your shipment

Tracking information usually becomes available within 24 to 48 hours.

7. Damaged or Lost Packages

We take great care in packaging every order.

However, if your package arrives damaged, please:

• Take photos of both the package and the product.

• Contact us within 48 hours of delivery.

After reviewing your request, we will provide either:

• A replacement product, or

• A full refund.

If a package is officially declared lost by the shipping carrier, FantasyLumi will take full responsibility for resolving the issue.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect address prevents delivery:

• Additional shipping fees may apply for reshipment.

• No refund can be issued if the package is lost due to an incorrect address provided by the customer.

9. Exceptional Delivery Delays

Although uncommon, delays may occur due to:

• Severe weather conditions

• High shipping volumes

• Customs clearance procedures

If this happens, our support team will remain available to assist you until your order has been successfully delivered.

10. Contact

If you have any questions regarding your shipment, please contact our customer support team.

We typically respond within 24 business hours.

Thank you for choosing FantasyLumi.

Your adventure begins the moment your order arrives.