Privacy Policy

Last Updated: Today

Protecting your personal information is a priority for us.

This Privacy Policy explains what information we collect, how we use it, and your rights when you use the FantasyLumi website ("the Website").

By browsing the Website or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information when you use our Website.

a) Information You Provide

• Full name

• Shipping address

• Billing address

• Email address

• Phone number

• Information required to process your order

b) Browsing Information

When you visit our Website, certain information may be collected automatically, including:

• IP address

• Device type

• Browser type

• Pages visited

• Time spent on the Website

• Interactions with the Website

2. How We Use Your Information

Your personal information is used only to:

• Process and ship your orders

• Provide customer support

• Send order and shipping confirmations

• Improve your shopping experience

• Prevent fraud and secure payments

• Comply with legal obligations

We never use your personal information for unlawful purposes.

3. Secure Payments

All payments are processed through secure third-party payment providers.

We never have access to your complete payment card information.

Payment details are encrypted and processed directly by the payment platforms.

4. Sharing Your Information

Your personal information may be shared only with trusted service providers necessary for operating our business, including:

• Shipping carriers

• Payment providers

• Website hosting and technical service providers

These partners receive only the information necessary to perform their services and are required to keep your data secure and confidential.

We never sell, rent, or trade your personal information to third parties.

5. Cookies

Our Website uses cookies to improve your browsing experience.

Cookies help us to:

• Remember your shopping cart

• Analyze Website traffic

• Improve Website performance

You can disable cookies through your browser settings.

Please note that some features of the Website may not function properly if cookies are disabled.

6. Data Retention

We retain your personal information only for as long as necessary, including for:

• Order processing and legal accounting requirements

• Customer support and follow-up

• Security and fraud prevention

Once retention periods expire, your information is securely deleted or anonymized.

7. Your Rights

Subject to applicable data protection laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Object to certain types of processing

• Request restriction of processing

To exercise any of these rights, please contact our customer support team.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access

• Loss

• Disclosure

• Alteration

However, no method of data transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect legal, regulatory, or technical changes.

The most recent version will always be available on this page.

10. Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact our customer support team through the contact form available on the Website.

By using this Website, you acknowledge that you have read, understood, and accepted this Privacy Policy.